Privacy Policy

At Bitwords, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable laws. This privacy policy explains how we collect, use, and safeguard your personal information when you use our services.

1. Scope of Policy

This policy applies to all services provided by Bitwords, including Digital Marketing, Software Engineering, Digital Transformation, and E-commerce solutions. It also covers any data collected via our website, third-party integrations, and communication channels.

2. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, job title, company details, and other contact information.
• Payment Information: Billing address and payment details for services rendered.
• Business Data: Information related to your company’s needs, projects, and objectives.
• Website Data: Information such as IP addresses, browser type, and browsing behavior via cookies and similar technologies.
• Marketing and Communication Preferences: Your preferences in receiving marketing from us and communication preferences.

3. How We Use Your Information

We use your information to:

• Provide Services: Deliver and maintain our digital marketing, software engineering, digital transformation, and e-commerce solutions.
• Improve Customer Service: Respond to inquiries, support requests, and project management needs.
• Billing and Account Management: Process transactions, manage contracts, and maintain accounts.
• Marketing and Communication: Provide information about our services, promotions, and updates, as long as you have consented to receive such communications.
• Compliance with Laws: Fulfill any legal obligations, including law enforcement requests and applicable regulations.

4. Consent and Opt-In Requirements

For marketing and promotional communications, we only send messages to individuals who have provided express, written consent. By agreeing to this privacy policy, you acknowledge that Bitwords will track and log consent and communication preferences for compliance purposes.

5. SMS Communications

Bitwords occasionally uses SMS messaging to communicate with clients and business contacts, based on the information collected during our interactions (e.g., phone number provided during cold calls). However, we do not use SMS for marketing purposes.

• Purpose of SMS: SMS messages are only sent to facilitate communication, project updates, and responses related to our web development, app development, and software services. No unsolicited marketing or promotional messages are sent to our audience.
• Consent for SMS: By providing your phone number during communication with Bitwords, you consent to receiving SMS messages relevant to your project’s status, technical support, and important service updates.
• Opt-Out: You may opt-out of receiving SMS messages at any time by responding with "STOP" or by contacting us directly. We will promptly honor all opt-out requests and cease sending messages.

6. Opt-Out and Unsubscribe

If at any time you wish to stop receiving communications from us, you may opt out by following the unsubscribe instructions in any marketing email, or by contacting us directly. All requests will be processed promptly.

7. Data Security

Bitwords takes appropriate security measures to protect your personal information. We use industry-standard security protocols, including encryption, secure servers, and access controls to safeguard your data from unauthorized access, misuse, or disclosure.

8. Third-Party Services

We may use trusted third-party providers to assist in delivering our services (e.g., payment processors, cloud service providers). These third parties are contractually obligated to protect your data and only process it for the purposes specified by Bitwords.

We do not sell, share, or rent your personal information to any third party for marketing purposes.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, and resolve disputes. If you wish to request the deletion of your data, you may contact us directly at [info@bitwords.com].

10. Your Rights

You have the right to:

• Access Your Data: Request details about the personal information we hold about you.
• Correct Your Data: Request updates or corrections to inaccurate or incomplete information.
• Delete Your Data: Request that we delete your personal information in certain circumstances.
• Withdraw Consent: Withdraw your consent to receive marketing communications at any time.

To exercise these rights, please contact us at [info@bitwords.com].

11. Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

12. Contact Information

If you have any questions or concerns about this privacy policy, please contact us:

Bitwords
[Physically Access]
Address: [898 Bay Ridge Avenue, Brooklyn, NY 11220]
Email: [info@bitwords.com] Phone: [(516)748-6852]